Privacy Policy

Information We May Collect

Personal information can include details provided when an account is created or managed. Depending on the account and feature involved, this can include a name, date of birth, contact details, account preferences and other information needed to maintain the account.

Additional information may be required for verification and payment purposes. This can include identity documents, proof of address, payment-related records, transaction history and information used to confirm ownership of an account or payment method.

Technical information can also be generated when the Casinozer Casino website is used. This may include browser type, device information, session identifiers, page interactions, technical logs and records connected with website security.

Information can also be created through casino play, sports betting, tournament participation, bonus use and Loyalty activity. These records help apply the relevant account, promotional and gameplay rules.

How Personal Information May Be Used

Personal information can be used where reasonably necessary to operate Casinozer Casino, provide requested account functions and maintain the security and integrity of the platform.

• To create, maintain and administer player accounts.
• To provide access to casino games, sports betting, tournaments, bonuses and Loyalty features.
• To process eligible deposits, withdrawals and related transaction records.
• To confirm identity, age, account ownership and payment ownership.
• To determine eligibility for bonuses, tournament rewards and VIP benefits.
• To maintain casino game, sports betting and transaction histories.
• To detect suspected fraud, misuse, duplicate accounts or unusual activity.
• To investigate account disputes, payment issues or technical problems.
• To support responsible gambling, security, legal and compliance requirements.
• To deliver account-related information and permitted promotional communications.

Payment and Transaction Information

Payment-related information can be processed when a deposit, withdrawal or other account transaction is requested. This can include the selected payment method, transaction amount, transaction time and records showing whether a payment was completed, rejected, reversed or otherwise reviewed.

Transaction information can also be used to confirm payment ownership, protect accounts against unauthorised activity and investigate unusual payment behaviour.

Payment information should only be processed where it is reasonably necessary for the relevant account, verification, security or transaction function. Sensitive payment details should not be published through public areas of the Casinozer Casino website.

Identity and Account Verification

Casinozer Casino can request verification information when it is necessary to confirm the identity or age of a player, ownership of an account, ownership of a payment method or eligibility for a particular account feature.

Depending on the circumstances, verification can involve identification documents, proof of address, payment ownership information or other documentation reasonably required to complete the relevant check.

Verification is particularly important where promotional or financial features depend on a verified account. For example, the sports welcome Freebet requires identity and address verification before the full promotional amount can be credited.

Verification records should be handled only for legitimate account, security, fraud-prevention, payment and legal purposes and retained only for as long as reasonably required.

Casino, Sports, Tournament and Bonus Activity

Information can be generated whenever an account interacts with casino games, sports markets, tournaments or promotional offers.

Casino activity can include game selections, qualifying wagers, session records and information required to determine game-related or promotional eligibility.

Sports betting information can include selected events, markets, bet formats, stake amounts, settlement records and the use of promotional Freebets.

Tournament information can include qualifying games, eligible real-money activity, leaderboard scoring, position and reward status.

Bonus information can include qualifying deposits, Free Spins allocation, activation status, promotional winnings, Freebet amounts and other information necessary to apply the relevant offer conditions.

These records can also be used when investigating disputes, unusual activity or suspected misuse of a promotional or tournament feature.

Loyalty and VIP Information

Casinozer Casino uses a six-level Loyalty and VIP structure consisting of Microchip, Nanobot, Robot, Cyberman, Supercyborg and Titan.

Information connected with Loyalty status can include the player's current VIP level, account activity relevant to progression and the benefits associated with that status.

Depending on the VIP level, those benefits can include Free Spins, Superspins, cashback, higher displayed withdrawal limits and access to a Personal Account Manager.

Loyalty information may therefore be processed to determine current status, apply the correct level benefits and maintain a consistent record of the player's VIP progression.

When Information May Be Shared

Relevant information can be made available to service providers that support functions necessary to operate Casinozer Casino. This can include services connected with technical infrastructure, payments, verification, security, fraud prevention, account support and game delivery.

Only information reasonably required for the relevant function should be made available, and information should be handled according to the applicable security, contractual and legal requirements.

Personal information can also be disclosed where required by law, necessary to investigate suspected unlawful activity or reasonably required to protect legitimate legal or security interests.

Casinozer Casino does not make private account information public merely because an account is used. However, limited information such as an approved display name or leaderboard position may be visible where a tournament or competition is designed to display participant rankings.

Retention of Personal Information

Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected or where a longer period is required for legal, security, fraud-prevention, transaction, accounting or dispute-handling purposes.

Different categories of information can therefore have different retention periods. Account and transaction records may need to be retained for a different period from temporary technical logs or short-lived browser data.

Where information is no longer required, it should be deleted, anonymised or otherwise handled according to the relevant retention process.

Privacy Choices and Individual Rights

Depending on applicable privacy law, individuals may have rights relating to their personal information. These can include rights of access, correction, deletion, restriction, objection or portability where those rights apply.

Where processing depends on consent, consent may also be withdrawn where applicable. Changing or withdrawing consent does not necessarily affect processing that took place lawfully before the preference was changed.

Some requests may be limited where information needs to be retained to satisfy legal obligations, protect against fraud, verify identity, resolve disputes or establish and defend legal claims.

Promotional communication preferences can be changed through available account or message controls where those functions are provided. Security, transaction and other necessary service notices may still need to be sent even when optional promotional communications are disabled.

Protecting Personal Information

Casinozer Casino uses technical and organisational measures intended to protect personal information against unauthorised access, accidental loss, alteration, disclosure or misuse.

No internet-based service can eliminate every security risk. Players should use a strong and unique password, protect access to the email account connected with their casino account and avoid sharing passwords, authentication information, payment confirmation codes or recovery details.

Shared or public computers and mobile devices should be used carefully. Players should close their account session when a device will no longer remain under their control.

Anyone who believes that account access or personal information may have been compromised should take appropriate account-security steps as soon as possible.

Updates to This Privacy Policy

This Privacy Policy can be updated when Casinozer Casino website functions, account features, information practices or applicable requirements change.

The month and year displayed at the top of this page identify the current version presented to visitors. The displayed date is updated automatically through the website script.

Visitors can review this page periodically to understand the current approach to personal information, account data, verification and privacy.